SHIPPING POLICY

SHIPPING & TURNAROUND TIME

We offer FREE LOCAL PICK-UP FOR RHODE ISLAND RESIDENTS & SURROUNDING AREAS. Select the option Free Local Pick-Up at checkout. An email with the pick-up address will be sent to you, when the order is ready for pick-up. 

If you need your order within 24-48 hours, please contact us first as a rush charge will be applied.

All items are made as each order comes in. Our turnaround time fluctuates based on order volume, but all orders usually ship within 5-7 business days (not including shipping). This does not include Saturday and Sunday as production days. If you have a special event that you need your order quickly for, please reach out and check current turnaround times before placing your order.

If you upgrade your shipping at checkout by choosing faster shipping, that does not decrease production time. Production time is always 5-7 business days, regardless of chosen shipping speed. Upgrading your shipping just makes the Postal Service move a little bit faster.

 You will receive an email with tracking information once your order has left us. Milestone Memories RI is NOT responsible for delays in delivery. Please keep in mind there is absolutely nothing we can do to get your package to you faster after we have left it in the hands of the courier company. Please use the tracking number provided to you before reaching out. The information provided with your tracking number is the same information we have.

We unfortunately do not ship worldwide at this time, working on it for the future!

Milestone Memories RI is NOT responsible for:

  • Delays with Postal Service
  • Wrong Address or Name provided
  • Lost, damaged, or marked delivered items

 WRONG ADDRESS DISCLAIMER

  • It is the buyer's responsibility to make sure that he or she enters the shipping address and name correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. 

  • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.